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SHOPPING GUIDE(JAPAN)
_For first-time users
For online orders, please use the shopping cart at the bottom of each product detail page.
24-hour reception, stock confirmation and reply will be made during shop business hours (13: 00-19: 00). Please click the "Add to Cart" button on the product page and carefully check the items in the basket before proceeding to the checkout. If you would like to register your member ID and new password on the order form, please register as a member. If you register, you can save the hassle of inputting troublesome address registration and other entries when you place an order next time. Please do not forget to print out your registration information and keep it in a safe place. If you are a registered member, please log in to proceed. You can also shop without registering as a member. After you place an order, an automatic reply e-mail will be sent to the e-mail address you entered to confirm the contents. If you do not receive an automatic reply email, there is a possibility that the email address you entered is incorrect. Sorry to trouble you, but in that case, please place a new order or contact us by phone. Please feel free to contact us for orders over the phone. 06 6940 7139
_ About your order
-STEP1-Add the product you want to purchase to the cart, check the "quantity", "size" and "color" and proceed to the purchase procedure.
Once you have decided on the product you want to purchase, click the "Add to Cart" button at the bottom of the product detail screen.
It will be added to your shopping cart.
-STEP2-
Your order will be confirmed when you select your preferred payment method and click the "Confirm this order" button.
-STEP3-
Your order is complete. An "order confirmation email" will be sent to your registered email address , so please check the contents.
*If you do not receive an order confirmation email by the next day after placing your order, please contact us.
If you are using Yahoo Mail, there are many cases where our emails are sorted into the spam folder.
-STEP4-
After the product has been shipped, we will send you a “shipment completion email”.
_If you do not receive an order confirmation email
Please check your registered email address from "Edit member information" on the top left of the TOP page.*Please note that if you are using some free e-mail services such as gmail, the e-mail may not be delivered even if the e-mail address is correct.
Please contact us as soon as possible after correcting your email address.
_Cancellation
We do not accept cancellations after an order has been placed.In principle, we do not accept size exchanges or color changes, so please be sure to check before completing your order.
_ About “SOLD OUT” display
Since this site shares inventory with stores, we may be out of stock even if the product you ordered is not displayed as "SOLD OUT" on the site.
In addition, we prioritize customers who have confirmed their order, so we may run out of stock while you are inquiring.
We apologize for the inconvenience, but please understand in advance.
_Regarding regular holidays
In principle, we are open every Wednesday, but if you are closed, we will inform you on SNS and blogs, so please check.
_ About wrapping
Only simple wrapping is available free of charge. Please feel free to tell us.
_Payment method
You can select your preferred payment method on the purchase procedure screen.
_About credit card payment
_ When using a credit card
When you place an order, you will be asked to enter your credit card number and the payment will be processed in real time. Depending on the result, you may not be able to use credit card payment. Credit cards issued overseas may not be used. Please note.
_credit card
_Number of times available
"Lump-sum payment" only.
_ Available cards
"VISA", "MASTER", "JCB", "AMEX"
_Credit Card (3-D Secure) - SBPS
_Number of times available
"lump-sum payment", "installment payment", "revolving payment"
・Twice payment and bonus payment are not available.
・Please check the number of times you can divide it before using it.
_ Available cards
"VISA", "MASTER", "JCB", "AMEX" , " DINERS "
*Some payment methods cannot be used with some credit cards.
* For revolving payments and 3 or more installments, the purchaser will be charged a separate fee by the card issuer. Fees vary by card issuer.
*Bonus lump-sum payment and bonus combination payment cannot be used.
* In the following cases, payment in installments and revolving payment may not be available. For details, please check with your card issuer.
(1) If your card issuer does not handle payment in installments or revolving payments.
Examples: VISA, some affiliated card issuers with the Master mark.
(2) If the customer's card has a contract that does not allow payment in installments or revolving payments.
(3) American Express Revolving Cards will be revolving payments regardless of the number of payments you select.
_ Other payment methods
PAYPAL, APPLE PAY, GOOGLE PAY, SHOP PAY
*We only accept credit cards in the name of the person who placed the order.
- No credit card required.
- Shop with just your email address and mobile number.
- Multiple purchases can be paid together by the 10th of the following month.
_The following payment methods are available.
**Registration procedure is required at the first use for 3 times later payment. In addition, it can only be used when the amount of money spent at one time is 3,000 yen or more.
Shipping company: Yamato Transport (Takkyubin Collect)
This is a payment method in which the product price is handed over to the delivery company at the time of delivery.
Payment can be made in cash or by the following credit cards.
If you use cash on delivery, the following charges will be added to the product price as a handling fee nationwide.
Less than 10,000 yen: 330 yen
10,000 yen or more to less than 30,000 yen: 440 yen
30,000 yen or more to less than 100,000 yen: 660 yen
From 100,000 yen to 300,000 yen: 1,110 yen
[Card payment at delivery]
In addition to cash, credit cards can also be used for courier deliveries.
If you pay by card, please present your card at the time of delivery.
[Available card companies]
As long as it has the logo of "VISA", "MASTER", "DINERS", "JCB" or "AMEX", it can be used regardless of the issuing credit card company.
You can choose the payment method from "lump sum", "division (3, 5, 6, 10, 12, 15, 18, 20, 24)", and "revolving payment".
*Some payment methods cannot be used with some credit cards.
* For revolving payments and 3 or more installment payments, the purchaser will be charged a separate fee by the card issuer. Fees vary by card issuer.
*Bonus lump-sum payment and bonus combination payment cannot be used.
* In the following cases, payment in installments and revolving payment may not be available. For details, please check with your card issuer.
(1) If your card issuer does not handle payment in installments or revolving payments.
Examples: VISA, some affiliated card issuers with the Master mark.
(2) If the customer's card has a contract that does not allow payment in installments or revolving payments.
(3) American Express Revolving Cards will be revolving payments regardless of the number of payments you select.
_About bank transfer
Please transfer the product price and shipping fee to the following account.
*Please be sure to transfer after receiving the "order confirmation email" delivered after securing the stock.
※It will be shipped after confirmation of payment. (Since we cannot confirm payment on Saturdays, Sundays, and holidays, payment will be confirmed on the next business day. Also, payments made after 15:00 will be confirmed on the next business day.)
*Please pay the transfer fee at the customer's expense.
*Since the sales contract is finalized at the same time as the order is completed, please be sure to transfer the money.
*Please transfer within 3 days after ordering.
Bank name: Mitsubishi UFJ Bank Branch name: Kobe Branch (Branch number 681)
Normal: 0600124
Name: Fab Four Co., Ltd.
_Regarding delivery
Delivery will be made by Yamato Transport. After placing an order, as a general rule, it will be shipped within 2 days from the day of purchase.You can specify the desired delivery date and time. Please let us know when ordering.
Please specify the delivery date within one week from the date of order confirmation.
The specified date and time are only a guideline. Even if you have requested a delivery date and time, delays may occur due to road traffic conditions on the day. Please note. We will contact you if the item you ordered is out of stock.
_about shipping cost
880 yen nationwide (1,100 yen for remote islands in Hokkaido and Okinawa)
Free shipping for purchases over ¥15,000.
_Confirmation of delivery status
You can check the delivery status at Yamato Transport's <Baggage Inquiry Service>. Please keep the delivery slip number that we will contact you after the product is delivered, and check it by entering the delivery slip number on the website at the following URL.
→ Baggage Inquiry Service
_Delivery days
-Notes-*Since the inventory is shared with the store, the item you ordered may be out of stock.
*Products on this site are also sold over-the-counter at the same time, so they may be sold out due to time lags. Please note.
-delivery-
*Regular delivery is delivered within 3 to 4 days from the order date.
*If you choose convenience store payment, the product will be delivered after the payment is confirmed.
*Even if you select a specific date, there is a possibility that it will be delayed if there are Sundays or holidays in between.
-Notice about SALE products-
*We do not accept any returns or exchanges for SALE discounted products.
_About returns
We make every effort to ensure that our products are perfect, but in the unlikely event that you receive a defective product or a product that is different from what you ordered, please contact us within 7 days of the product arrival and we will exchange or return it. *Please note that we will not be able to respond if you do not return the item within the corresponding period.
-Returns and exchanges due to our responsibility for defective products, etc.-
Please let us know how we can help. After that, please return the product by cash on delivery. As soon as we confirm the defective part of the returned product, we will exchange it or refund the purchase price. In addition, we will bear the shipping fee for the exchange.
-In case of return or exchange due to customer's convenience-
Please note that unless the product is defective, it cannot be returned or exchanged.
Please note that we cannot accept returns or exchanges in the following cases.
・Products that have been used once ・Products that have been damaged or soiled by the customer ・Products that have been detached from product tags, price tags, labels, etc. If you have lost the attached product or the delivery note. If you request a size exchange after 4 days have passed since the product arrived. Please note that the product image may differ slightly from the actual color due to the characteristics of telephone contact with the store, products that have not been returned within 7 days, and viewing on a personal computer.
・We do not treat the color of the image as a defect on our part. If you would like to know more about colors, etc., please contact us before purchasing (TEL: 078-327-8285).
If you do not follow the above precautions, we may refuse to exchange or return the product. Please note.
-Notice-
・In the case of a return, we will refund the difference after deducting the shipping fee of 880 yen and handling fee. please note that.
・If the product is defective, we will exchange it for the same product as long as it is in stock. If there is no stock that can be exchanged, we will respond with a refund.
・Customers are responsible for return shipping costs, except when the delivered product is an initial defective product or when a product different from the ordered content is delivered.
・Refunds for the product price will be handled by bank transfer.
return address
FAB4 (Fab Four)
〒531-0072 Lorze I 101, 5-1-15 Toyosaki, Kita-ku, Osaka-shi, Osaka
Phone: 06-6940-7139
_About aftercare of purchased products
We accept repairs (for a fee) of purchased products. Please feel free to contact us by phone or email (inquiry form).
In that case, the customer will be responsible for the shipping fee sent to us, but we will cover the shipping fee when sending it from our company.
*Please note that we may not be able to meet the customer's request for some products, such as those that cannot be repaired.
*Repair charges for purchased products cannot be paid by credit card or online convenience store.
_inquiry
If you have any questions or concerns, please feel free to contact us at the number below.
We will reply to inquiries from the form within 24 hours, but if you do not receive a reply, please contact us again or contact us by phone.
→ Click here for the inquiry form
For orders and inquiries by phone, please contact the following
FAB4 ONLINE STORE : 06 6940 7139
Business hours: 13:00-19:00
_others
The transmission form is compatible with SSL (Secure Sockets Layer), which encrypts and protects the communication between the server and the computer you are using, and prevents prying eyes on the information you enter. Important credit card information is sent to the payment server in an SSL-encrypted state and deleted as soon as authentication is completed. We do not leave any information on our managed computers.